IPFX Contact Centre

Ring:
Then:
Primary Phone:

Set Default New Delete Properties Numbers

Select the devices for the device group

Description: Ring: Then:

Extension

Name:
Description:

Select the times that callers can contact you

Contact Hours:

Additional Devices:

When outside contact hours or on another call:
Divert Call To:

When outside contact hours or on another call

Urgency:
Hold on Busy:
Callback:
Alternate Numbers:
Keys and Greetings:

New Delete Edit Move Up Move Down

Name: Times:

Day Start End

New

Delete

Record Name and Default Greeting

1:Record your name

{name}

1:Record your default greeting

Hi {name} here, I am currently unavailable
Please leave a message after the tone

Description:

Caller Transfer Keys

Key #:
Key 0 and 9:
Key 1:
Key 2:

Key 3:
Key 4:
Key 5:
Key 6:

Record Unavailable Greeting

Optionally record an unavailable message including the caller transfer key options.

Hi {name} here, I am currently unavailable or please leave a message after the tone

Record Busy Greeting

Optionally record a busy message including the caller transfer key options.
Omit your other numbers because you will be on another call.

Hi {name} here, I am currently on another call or please leave a message after the tone

Contact Category Greetings

1:Select Contact Category

2:Record greeting

Hello ...

Contact Category greeting will be skipped if a Personal Greeting is played

Extension

Available

Selected

Edit Wildcard Details

Extension:
Description:
Wildcard:

Presence: Email: Job Title: Department: Region: Manager: Hours:

Extension: Mobile Phone: Home Phone:

Business Phone: Associate: Other Phone:

Notes

Operator Instruction:{%=o.OperatorNotes%} Extension Notes:{%=o.Notes%}

Related Parties

Miscellaneous Information

Greeting Close

Type a name or enter a number

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Select the times that callers can contact you

Voicemail Settings

Voicemail notifications

Select the times that callers can contact you

Voicemail Settings

Select the callers who can contact you

Select which callers can contact you

Select the times that callers can contact you

When outside contact hours or on another call

Record Name and Default Greeting

Caller Transfer Keys

Record Unavailable Greeting

Record Busy Greeting

Contact Category Greetings

Edit Wildcard Details

Notes

Related Parties

Miscellaneous Information

Type

To

Details

Controls

Notes

Related Parties

Miscellaneous Information